01
Customer record
Full history, tags, and notes for every customer.
The CRM for online merchants
One sale,every layer.
The customer, the order, the parcel, the messages: Innovae brings them onto one screen. You know where every sale stands, who to follow up with, and what still has to ship, without switching tools.
The software, layer by layer
01 / Customer record
Everything you know about a customer, on one record.
Contact details, past orders, messages, team notes, and tags. When a customer writes, you see their history before you answer.
02 / Orders
One pipeline, statuses the whole team understands.
New, to prepare, shipped, delivered: each order moves from one column to the next. You set your own statuses and see at a glance what is waiting.
03 / Shipments
Every parcel keeps its tracking number.
The carrier’s number is attached to the order. The customer gets their tracking link, and you know which parcels are on the way, delivered, or late.
04 / Messages and reminders
No more lost messages, no more forgotten follow-ups.
Customer messages land in a shared inbox, attached to their record. Reminders go out on their own when an order is waiting for payment or a parcel has just been delivered.
05 / Payment
The sale is collected straight from the order, with Stripe.
A payment link is generated from the order. The customer pays on an Innovae page that names the original merchant. Innovae collects the sale, handles refunds and disputes, and pays the merchant out on the schedule in their contract.
Interface preview · demo data
Made for people who ship.
- 01Online storesOrders every day, a team taking turns
- 02Direct-to-consumer brandsReturning customers you need to recognize
- 03Makers and craftspeopleCustom orders, conversations to keep track of
- 04Social sellersMessages that turn into orders
- 05Boxes and subscriptionsRecurring shipments, regular reminders
Eight functions, one tool.
Seven to run your business day to day, one to get paid.
02
Order pipeline
Your own statuses, a column view, nothing stalling without you seeing it.
03
Shipment tracking
Parcel number, tracking link, and delivery status on the order.
04
Shared inbox
One inbox where every message finds its customer record.
05
Automatic reminders
Simple rules: when, to whom, with which template.
06
Team notes
Instructions stay on the order, not in a separate chat.
07
Dashboard
This week’s orders, returning customers, parcels waiting.
08Stripe
Payment with Stripe
A payment link from the order. Innovae collects the sale through Stripe and pays you out.
Interface preview · demo data
What Innovae takes on.
When you collect payment with Innovae, Innovae is the seller of record for the order. You keep your products, your prices, and your customers.
Selling on your behalf
Innovae invoices the buyer in its own name and collects the applicable VAT.
Collecting through Stripe
The card fields are provided by Stripe. Innovae never sees card data.
Carrying refunds and disputes
Innovae handles them, with the evidence you provide.
Paying you out
On the schedule in your merchant agreement.
Up and running in three steps.
- 01
Import
Your customers and orders come in from a CSV file or from your online store.
- 02
Set up
You name your statuses, write your message templates, and choose your reminders.
- 03
Work
The team follows orders in one place. Payment switches on once your store is verified and your merchant agreement is signed.
Technical sheet
- Access
- Web application, in French and English
- Team
- Several users, one role per person
- Import
- CSV file or connected online store
- Connected stores
- Shopify, WooCommerce, PrestaShop
- Export
- Customers and orders as CSV, at any time
- Seller of record
- Innovae, on behalf of the merchant
- Payment
- Processed by Stripe; card data never seen by Innovae
- Commitment
- None, cancel at any time
Platform names are used descriptively. They belong to their respective owners and imply no partnership.
Show us how you work.
A few lines about your store and your volumes are enough. We show you the software on your own cases.