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Documentation

Getting to know Innovae.

From importing your customers to your first tracked parcel. The documentation describes the software as you use it, chapter by chapter.

customers.csv
name,email,phone,city,last_order,tags
Alex Sample,alex@example.com,+33 6 00 00 00 01,Lyon,2026-11-12,loyal
Lou Test,lou@example.com,+33 6 00 00 00 02,Nantes,2026-11-11,
Sam Demo,sam@example.com,,Lille,2026-11-13,newsletter
Sample import file, demo data

Contents

This documentation is public. It describes the software as you use it.

01

Getting started

Create your workspace and invite the team.

  • Create the workspace
  • Invite users
  • Assign roles
  • Set notifications
02

Importing your customers

Bring over what you have, without retyping.

  • Prepare the CSV file
  • Match the columns
  • Connect your store
  • Merge duplicate records
03

Order statuses

A pipeline that works your way.

  • Create and rename statuses
  • Move an order
  • Filter and search
  • Export
04

Shipments

From packed parcel to delivered parcel.

  • Add a tracking number
  • Notify the customer
  • Spot late parcels
  • Mark as delivered
05

Messages and reminders

Answer fast, follow up on time.

  • The shared inbox
  • Message templates
  • Reminder rules
  • Team notes
06Stripe

Payments

Switch on payment, if you want it.

  • Get your store verified
  • Generate a payment link
  • Follow your payouts
  • Handle a refund request

A question about setup?

Write to us describing your store and your current tools. We guide you through the import.

Write to us