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Innovae, on behalf of the merchant. When a sale is collected with Innovae, Innovae invoices the buyer and collects the applicable VAT. The original store is named on the payment page and on the invoice.

Stripe. The card fields are provided by Stripe, and Innovae never sees card data.

Innovae, with the evidence provided by the merchant: proof of shipment, exchanges with the buyer, description of the product.

On the schedule in your merchant agreement, after a security hold on recent sales.

No. The software works without it. You track your customers, orders, and parcels, and mark an order as paid by hand if you take payment elsewhere.

The Start plan is €0 per month. The Team and House plans are quoted after a conversation, because every store is different. On each sale collected, Innovae keeps 8.9% + €0.40, payment fees included, including on the Start plan.

Yes, from a CSV file or by connecting your online store. Duplicates are flagged at import.

You cancel at any time, effective at the end of the current month. Months already billed are not refunded, except for a billing error. The details are in the Refund and cancellation policy.